Return & Refund Policy – Hesrt™

At Hesrt™, we want customers to shop with clear expectations. This Return & Refund Policy explains how return requests, refund reviews, damaged items, and cancellation requests are handled.

Please read this policy before submitting a request. If you need assistance, our support team is available through the contact information listed at the bottom of this page.

1. Return Request Window

Customers may request a return within 30 days after the order has been delivered.

To help us review your request properly, please contact us before sending any item back. Returns sent without prior contact may not be accepted or processed correctly.

2. Return Conditions

To be considered for a return, the item should meet the conditions below:

• The item has not been used, worn, washed, altered, or damaged by the customer.
• The item is returned in its original condition.
• The original packaging, tags, labels, or accessories are included when available.
• The return request is submitted within the return period.

We recommend checking your order shortly after delivery. If there is an issue, contacting us early helps our team review the situation more efficiently.

3. Items That May Not Be Accepted for Return

Certain return requests may not be approved, including:

• Items showing signs of use, washing, wear, or customer-caused damage.
• Items that have been altered, repaired, or modified after delivery.
• Items returned without contacting our support team first.
• Items that are missing important packaging, parts, labels, or included accessories.
• Items that are not returned within the stated return period.

If you are unsure whether your item qualifies, please contact us before sending it back.

4. How to Start a Return

To request a return, please email our customer support team:

Email: frette-beverlyhills@frette.com

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The item you would like to return
• A brief explanation of your request
• Photos, if the item arrived damaged, incorrect, or visibly affected

After reviewing your request, our team will provide return instructions if the return is approved.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service for returns. Hesrt™ is not responsible for return packages that are lost, delayed, or delivered to the wrong location due to shipping carrier issues.

Please do not send a return package until you have received instructions from our support team.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• A short description of the issue

Once received, our team will review the details and provide the next available resolution based on the situation.

7. Refund Review Process

After an approved return is received, the item will be inspected before a refund decision is completed.

If the return meets the required conditions, the refund will be issued to the original payment method used for the order.

Refund processing time may vary depending on your bank, card issuer, or payment provider. In most cases, approved refunds may take 5–10 business days to appear after being processed.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required return conditions.

This may happen if the item is used, damaged after delivery, missing parts, returned late, or returned without following the provided instructions.

9. Exchanges

At this time, we do not process direct exchanges.

If you would like a different item, color, or size, we recommend placing a new order and submitting a return request for the original item if it meets the return conditions.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has not yet been processed, packed, or shipped, we will do our best to assist with cancellation. Once an order has entered processing or shipment, cancellation may no longer be available.

11. Late or Missing Refunds

If your refund has been approved but you have not seen it appear, please first check with your bank, card issuer, or payment provider.

Some providers may take additional time to post the refund to your account.

If you still need help after checking with your payment provider, please contact our support team.

12. Contact Information

If you have questions about returns, refunds, cancellations, or damaged items, please contact us using the information below:

Brand: Hesrt™
Company Name: Frette
Email: frette-beverlyhills@frette.com
Phone: (310) 273-8540

Business Address:
9521 Brighton Way
Beverly Hills, CA 90210
United States

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM