Shipping Policy – Hesrt™

Thank you for choosing Hesrt™. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. We aim to keep shipping information clear so customers know what to expect after placing an order.

1. Order Processing

Orders are usually prepared within 1–2 business days after payment has been successfully completed.

Orders are processed during regular business hours:

Monday – Friday: 9:00 AM – 6:00 PM

Orders placed on weekends or public holidays will begin processing on the next business day.

Once an order has been processed, it will be prepared for shipment and transferred to the shipping carrier.

2. Estimated Delivery Time

For orders shipped within the United States, the estimated shipping time is generally:

3–5 business days after shipment

This estimate refers to the transit period after the package has been handed over to the carrier.

3. Total Estimated Delivery Time

The total estimated delivery time includes both order processing and shipping transit:

• Processing time: 1–2 business days
• Shipping time: 3–5 business days
• Estimated total delivery time: 4–7 business days

Actual delivery time may vary depending on location, carrier operations, weather conditions, holidays, or peak shipping periods.

4. Shipping Fees

Shipping fees are shown at checkout before the order is completed.

From time to time, Hesrt™ may offer flat-rate shipping, discounted shipping, or promotional shipping options. Any available shipping option and cost will be displayed during checkout.

5. Tracking Information

After your order ships, a shipping confirmation email will be sent with tracking details when available.

You may use the tracking number to check shipment progress through the carrier’s tracking system.

If tracking information does not appear immediately, please allow some time for the carrier to update the shipment status.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Hesrt™ is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.

7. Delivery Delays

While we work with carriers to provide timely delivery, delays may occasionally happen due to factors outside our control.

Possible causes may include:

• Carrier delays
• Weather conditions
• High-volume shipping seasons
• Incorrect or incomplete delivery information
• Regional service interruptions

Once a package has been transferred to the carrier, the delivery schedule is managed by the carrier.

8. Lost or Delayed Packages

If your package appears delayed, please first review the tracking information provided in your shipping confirmation email.

If the tracking status has not updated for an extended period, you may contact the carrier for additional information. You may also contact our support team, and we will assist where possible.

9. Undeliverable or Returned Packages

A package may be returned to sender if the address is incorrect, delivery attempts fail, or the shipment is not claimed.

If a package is returned to us, we may contact you regarding available next steps. Additional shipping fees may apply for reshipment.

10. Shipping Availability

Hesrt™ currently ships orders within the United States.

Shipping availability may change over time. Any available shipping options will be displayed at checkout.

11. Contact Information

If you have questions about shipping, tracking, delivery, or address updates, please contact us:

Brand: Hesrt™
Company Name: Frette
Email: frette-beverlyhills@frette.com
Phone: (310) 273-8540

Business Address:
9521 Brighton Way
Beverly Hills, CA 90210
United States

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM